Cleaning Operations UK Limited, a company incorporated and registered in England and Wales under company number 08775425 whose registered office address is at 232-233 Temple Chambers, 3-7 Temple Avenue, London EC4Y 0HP ("We") are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is Cleaning Operations UK.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

Information you give us as a customer. You may give us information about you by filling in forms on our website at www.cleaningoperationsuk.com ("our website") or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, business address, business e-mail address and phone number.

Information you give us and information we collect from you as an employee or contractor. You may give us information about you when you join our organisation. The information you give us may include your name, address, date of birth, national insurance number and bank details.

Information we collect about you as a customer. With regard to each of your visits to our website we may automatically collect the following information:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); pages you viewed; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any information used to contact us.

Information we receive from other sources. We may receive information about you from the trusted third parties we are working with (including, for example, business partners, sub-contractors in technical, advertising networks, analytics providers and search information providers).

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

Information you give to us as a customer. We will use this information:

To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;

To provide you with information about other services we offer that are similar to those that you have already purchased or enquired about;

To notify you about changes to our service;

To ensure that content from our website is presented in the most effective manner for you and for your computer.

Information you give to us and information we collect from you as an employee or contractor:

To ensure that we maintain full, accurate and complete records for our administrative, payment and tax obligations.

Information we collect about you. We will use this information:

To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

To improve our website and the services we supply to you in order to ensure that the content is presented in the most effective manner for you and for your computer;

As part of our efforts to keep our website safe and secure;

To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

To make suggestions and recommendations to you and other users of our website about services that may interest you or them.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION

We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If Cleaning Operations UK Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers, employees and contractors will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of service, contract of employment, service agreement and other agreements; or to protect the rights, property, or safety of Cleaning Operations UK Limited, our members, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection, tax compliance and credit risk reduction.

Information you disclose to third parties:

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination within the European Economic Area ("EEA"). It may also be processed by staff operating within the EEA who work for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of our service, the processing of your personal details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We may also store manual copies of your personal information in a secure facility where access is restricted.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data through our Website but you can also exercise the right at any time by contacting us at enquiries@cleaningoperationsuk.com.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10.00 to meet our costs in providing you with details of the information we hold about you.

CLEANING OPERATIONS UK COOKIE POLICY

In this section you will find information on what cookies may be set when you visit our website and how to reject or delete those cookies.

When we provide services, we want to make them easy, useful and reliable. Where services are provided on the internet, this sometimes involves placing small amounts of information on your device, for example your computer or mobile phone. This information consists of small files known as cookies and they cannot be used to identify you personally.

These pieces of information are used to improve our services for you through, for example:

Enabling a service to recognise your device so you don’t have to provide the same information several times during one task.

Recognising that you may already have provided a username and password so you don’t need to do it for every web page requested.

Measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they’re fast.

You can manage these small files yourself and learn more about them by visiting: www.direct.gov.uk/managingcookies

HOW TO CONTROL AND DELETE COOKIES

We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our website or any other website, you can do this through your browser settings. Comprehensive information on how to do this across a wide variety of browsers can be found at www.aboutcookies.org

Please be aware that restricting cookies may impact the functionality of the websites you visit.

THIRD PARTY COOKIES

Google Analytics

Google analytics is a web analytics service provider provided by Google Inc. Google analytics sets a cookie in order to evaluate a visitor’s use of our website.

Google stores the information collection by the cookie on their servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using our website, you consent to the processing of data about you by Google in the manner and the purposes set out above.

For more information on the cookie set by Google analytics, including information on how to opt out please go to http://www.google.com/intl/en/privacypolicy.html

Cookie Categories

A. Strictly Necessary Cookies: These cookies are essential, as they enable you to move around a website and use its features, such as accessing secure areas. Without these cookies, services you've asked for (such as access to secure areas) cannot be provided. These cookies don't gather information about you that could be used for marketing or remembering where you've been on the internet. These cannot be restricted or blocked.

B. Performance Cookies: These cookies collect information about how you use a website, for example which pages you go to most often and if you get any error messages from certain pages. These cookies don't gather information that identifies you. All information these cookies collect is anonymous and is only used to improve how a website works. These cookies are not used to target you with online advertising. Without these cookies we cannot learn how our website is performing and make the necessary improvements that could enhance your browsing experience. These can be restricted or blocked.

C. Functionality Profile Cookies: These cookies allow a website to remember choices you make (such as your user name, language or the region you are in) and tailor the website to provide enhanced features and content for you. For instance, they remember your log-in details and allow you to watch videos. They also ensure the onsite marketing and experience is relevant to you. These cookies can also be used to remember changes you've made to text size, font and other parts of pages that you can customise. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites. Without these cookies, a website cannot remember choices you've previously made or personalise your browsing experience. These can be restricted or blocked.

D. Targeting Cookies: These cookies gather information about your browsing habits. They remember that you've visited a website and share this information with other organisations such as advertisers. They do this in order to provide you with ads that are more relevant to you and your interests. Although these cookies can track your visits to other websites, they don't usually know who you are. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. These can be restricted or blocked.

COOKIES WE USE

This is a list of the main cookies we use and what each is used for:

Cookie name: _ga

Expires: 2 years

Category: Performance

Description: Used by Google Analytics. to identify unique users. Google Analytics is an analytical tool that helps website owners measure how users interact with website content.

Cookie name: _gat

Expires: 2 years

Category: Performance

Description: Used by Google Analytics to throttle the request rate and it expires after 10 minutes. Google Analytics is an analytical tool that helps website owners measure how users interact with website content.

CHANGES TO OUR PRIVACY POLICY AND COOKIE POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to enquiries@cleaningoperationsuk.com or in writing to our address set out at the beginning of this document.